API portal overview

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Welcome to the Voiso API documentation!

Here, you'll discover how to build customized solutions for your business and its specific scenarios using our integration capabilities: APIs, webhooks, and data transfer services.

The user documentation is here: https://docs.voiso.com

The Voiso APIs follow a conventional REST architecture, making it compatible with any programming language. Use these APIs for secure and reliable data access and the ability to manage features, settings, and entities within a contact center.

The Voiso webhooks enable real-time information delivery to external applications. The Voiso Webhooks are designed to send notifications whenever events occur in your contact center, enabling you to create automated tasks.

• Outbound: Triggers when an outbound call event occurs.
• Inbound: Triggers when an inbound call event occurs.
• Dialer: Triggers when a Dialer call event occurs.
• Digital: Triggers when a digital interaction message or conversation event occurs.
• Call Notify: When a new call occurs, Voiso sends a notification (event) to your system. The event is triggered for outbound calls when the contact answers the call. For inbound calls, it's triggered when an agent connects to the call. (Deprecated)
• Call Outcome Logging: At the end of a call, Voiso sends call details to your system. (Deprecated)

The Voiso data transfer services seamlessly integrate with Amazon Web Services (AWS): Simple Storage Service (Amazon S3) handles data storage, and Simple Query Service (Amazon SQS) provides post-processing capabilities.

Utilize the Voiso pre-built integration to replicate your contact center data to your AWS instance.

• Raw Data Streaming to SQS: Stream Call Detail Records (CDRs) to AWS based on call events.
• Security Log Streaming to SQS: Stream security event logs to AWS.
• Call Recordings Replication to S3: Replicate your call recordings to AWS .

The Voiso Omnichannel Workspace provides a unified platform for agents to seamlessly manage customer interactions across various communication channels. You can integrate the Omnichannel Agent Workspace into your application using an iframe.

This guide will help you integrate the Voiso Omnichannel Agent Workspace into your CRM applications using Voiso's iframe, API, and webhook capabilities.

Omnichannel Integration Guide