API portal overview

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Welcome to the Voiso API documentation!

Here you'll discover how to build customized solutions for your business and its specific scenarios using our integration capabilities: APIs, webhooks, and data transfer services.

The Voiso APIs follow a conventional REST architecture, making it compatible with any programming language. Use these APIs for secure and reliable data access and the ability to manage features, settings, and entities within a contact center.

The Voiso webhooks enable real-time information delivery to external applications. The Voiso Webhooks are designed to send notifications whenever events occur in your contact center, enabling you to create automated tasks.

• Call Notify: When a new call occurs, Voiso sends a notification (event) to your system. The event is triggered for outbound calls when the contact answers the call. For inbound calls, it's triggered when an agent connects to the call.
• Call Outcome Logging: At the end of a call, Voiso sends call details to your system.

The Voiso data transfer services seamlessly integrate with Amazon Web Services (AWS): Simple Storage Service (Amazon S3) handles data storage, and Simple Query Service (Amazon SQS) provides post-processing capabilities.

Utilize the Voiso pre-built integration to replicate your contact center data to your AWS instance.

• Raw Data Streaming to SQS: Stream Call Detail Records (CDRs) to AWS.
• Security Log Streaming to SQS: Stream security event logs to AWS.
• Call Recordings Replication to S3: Replicate your call recordings to AWS .