API portal overview

API Docs by APIMATIC

API portal overview
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  • REST
  • Java

API portal overview
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API portal overview
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Welcome to the Voiso API documentation!

Here you'll discover how to build customized solutions for your business and its specific scenarios using our integration capabilities: APIs, webhooks, and data transfer services.

REST API
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The Voiso APIs follow a conventional REST architecture, making it compatible with any programming language. Use these APIs for secure and reliable data access and the ability to manage features, settings, and entities within a contact center.

User management
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  • User Management: Retrieve details of your contact center users and teams.

Voice
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  • Voice: Manage outbound phone calls in your Voiso contact center from third-party applications such as a CRM and helpdesk systems.

SMS
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  • SMS: Send SMS through Voiso from third-party applications, such as a CRM.

Digital messages
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  • WhatsApp: Send WhatsApp messages to contacts and list your contact center message templates.

Campaigns
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CDR
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  • Call Detail Records: Query the Call Detail Records (CDR) to fetch details about interactions and discover related data, such as interaction transcriptions.

Contact center management
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Agent application
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  • Agent Application: Retrieve the current availability status of agents and query the configured wrap-up codes.

Inbound routing
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Number management
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Conversations
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  • Conversations: Query the CDR for the content of Digital Channels messages

Webhooks
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The Voiso webhooks enable real-time information delivery to external applications. The Voiso Webhooks are designed to send notifications whenever events occur in your contact center, enabling you to create automated tasks.

  • Call Notify: When a new call occurs, Voiso sends a notification (event) to your system. The event is triggered for outbound calls when the contact answers the call. For inbound calls, it's triggered when an agent connects to the call.
  • Call Outcome Logging: At the end of a call, Voiso sends call details to your system.

Data Transfer Services
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The Voiso data transfer services seamlessly integrate with Amazon Web Services (AWS): Simple Storage Service (Amazon S3) handles data storage, and Simple Query Service (Amazon SQS) provides post-processing capabilities.

Utilize the Voiso pre-built integration to replicate your contact center data to your AWS instance.