The outbound webhooks are triggered when a manually dialed or click-to-call voice call event occurs.
Subscribe to this webhook on the Administration > Webhooks page. For more information, refer to Webhooks in the Voiso Documentation Portal.
| Event | Description |
|---|---|
| outbound.call.answered | A contact answers an outbound call. |
| outbound.call.hangup | An outbound call ends. |
| outbound.call.ended | Postcall work for an outbound call is completed. |
The Outbound Call Answered webhook POSTs the following request when an outbound call is answered. Refer to Webhooks overview for descriptions of the common objects used by this webhook.
{
"event": "outbound.call.answered",
“object: "call",
"timestamp": "2024-05-24T08:36:39Z",
“secret”: "45XXYYZZa08",
"contact_center_id": "187adc75-3008-44t3-8798-aa0bbc12yt999"
"data": {
//call object
//agent object
}
{
"event": "outbound.call.answered",
"object": "call",
"timestamp": "2024-08-14T09:48:11Z",
"secret": "htuGG937kQp",
"contact_center_id": "12348054-2f06-476d-93a1-ae22bd3db4d7",
"data": {
"id": "c4d27999-e3f4-4dc8-1234-2cc83644a1b9",
"type": "outbound",
"start_time": "2024-08-14T09:48:09Z",
"duration": {
"total": 2,
"dialing_time": 2
},
"calling_number": "41106695555",
"called_number": "31106695555",
"ext_user_id": "00Q5e00000NslwPEAR",
"cdr_url": "https://cluster1.voiso.com/cdr/c4d12345-e3f4-4dc8-9723-2cc83644a1b9",
"agent": {
"id": 13240,
"name": "James Smith",
"email": "jamess@example.com",
"extension": "3434"
}
}
}
The Outbound Call Hangup webhook POSTs the following request when an outbound call is hungup. Refer to Webhooks overview for descriptions of the common objects used by this webhook.
{
"event": "outbound.call.hangup",
“object: "call",
"timestamp": "2024-05-24T08:36:39Z",
“secret”: "45XXYYZZa08",
"contact_center_id": "187adc75-3008-44t3-8798-aa0bbc12yt999"
"data": {
//call object
//agent object
}
{ "event": "outbound.call.hangup", "object": "call", "timestamp": "2024-08-14T09:49:17Z", "secret": "yr87ttto9ss", "contact_center_id": "12345054-2f06-476d-93a1-ae22bd3db4d7", "data": { "id": "b44e46eb-71ab-4efc-a694-b123d75a8abc "type": "outbound", "start_time": "2024-08-14T09:49:06Z", "end_time": "2024-08-14T09:49:18Z", "duration": { "total": 12, "dialing_time": 12 }, "disposition": "No answer", "end_reason": "Agent disconnect", "calling_number": 98843885555", "called_number": "4352675555", "cdr_url": "https://cluster1.voiso.com/cdr/b22e46eb-71eeb-4efc-a694-b210d75a8abc", "agent": { "id": 13240, "name": "James Smith", "email": "jamess@example.com", "extension": "3434" } } }
The Outbound Call Ended webhook POSTs the following request when an outbound call is ended. Refer to Webhooks overview for descriptions of the common objects used by this webhook.
{
"event": "outbound.call.ended",
“object: "call",
"timestamp": "2024-05-24T08:36:39Z",
“secret”: "45XXYYZZa08",
"contact_center_id": "187adc75-3008-44t3-8798-aa0bbc12yt999"
"data": {
//call object
//agent object
}
{
"event": "outbound.call.ended",
"object": "call",
"timestamp": "2024-08-12T06:54:29Z",
"secret": "ytfg8gh9hnoid7",
"contact_center_id": "1a234567-b8c9-012a-3456-b7c8de90a1b2",
"data": {
"id": "1a234567-b8c9-012a-3456-b7c8de90a1b2",
"type": "outbound",
"start_time": "2024-08-12T06:53:50Z",
"end_time": "2024-08-12T06:54:20Z",
"duration": {
"total": 30,
"dialing_time": 5,
"talk_time": 20,
"hold_time": 5,
"postcall_time": 10
},
"disposition": "Answered",
"end_reason": "Contact disconnect",
"calling_number": "123456789090",
"called_number": "909087654321",
"wrap_up_code": {
"code": "1234",
"description": "Send Invoice"
},
"notes": "The contact is looking for an updated invoice.",
"cdr_url": "https://cluster1.voiso.com/cdr/1a234567-3456-012a-b8c9-b7c8de90a1b2",
"agent": {
"id": 1,
"name": "James Carter",
"email": "jc@example.com",
"extension": "1234"
}
}
}
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