Webhooks overview

API Docs by APIMATIC

Webhooks overview
#

  • REST
  • Java

Webhooks overview
#

Call Notify
#

As an administrator, you can subscribe to Call Notify. Call Notify is triggered when a call is answered.

Screen pop contact records
#

The Call Notify webhook enables you to automate sending either a GET or POST method to your CRM to request that the contact information for the current inbound or outbound Dialer call be displayed in the CRM browser window.

The Call Notify webhook initiates when a conversation starts. For outbound calls, this is when the contact answers. For inbound calls, this is when the call is connected to an agent.

Call Outcome Logging
#

As an administrator, you can subscribe to Call Outcome Logging. Call Outcome Logging is triggered when a call is answered.

Send call information to your CRM
#

The Call Outcome Logging webhook is triggered automatically and can be used to log the call details to your application.

The Call Outcome Logging webhook enables you to automate sending information to your CRM (POST) after an agent wraps up a call.