The Warp-up Codes API is part of Voiso's Agent Application APIs. Use it to obtain a list of all wrap-up codes and their descriptions that you are permitted to access based on your user API key. The API description is here.
The Wrap-up codes API requires the base URL (cluster_id) and the user API key (user_api_key). It uses the following parameters to initiate a call:
The key
parameter is the API key of the user making the request. This tells Voiso which user is making the request. Voiso responds with the list of wrap-up codes the requesting user is permitted to access.
For example:
GET https://cluster1.voiso.com/api/v2/cdr/wrapup_codes ?key=cc7c76b8987a27ab57...00ab6c3
The following issues are sometimes encountered:
The Wrap-up codes API requires the user API key to validate the request. If you see this error, "error": "Invalid User API Key"
, check that you are using the correct user API key. For more information about API keys, refer to Authentication.