Wrap-up codes

#

The Warp-up Codes API is part of Voiso's Agent Application APIs. Use it to obtain a list of all wrap-up codes and their descriptions that you can access based on your user API key. The API description is here.

• The requesting user must be configured in your contact center.
• You must have at least one wrap-up code configured for your contact center.

The Wrap-up codes API requires the base URL (cluster_id) and the user API key (user_api_key). This tells Voiso which user is making the request. Voiso responds with the list of wrap-up codes the requesting user can access.

Use the API request to initiate a call. For example:

{
  "method": "GET",
  "url": "https://cluster1.voiso.com/api/v2/cdr/wrapup_codes",
  "headers": {
    "Accept": "application/json"
  },
  "params": {
    "key": "cc7c76b8987a27ab57...00ab6c3"
  }
}

The following table describes the elements of the response.

[
    {
        "description": "0100: Qualified Lead",
        "code": "0100"
    },
    {
        "description": "0101: Lead discarded",
        "code": "0101"
    },
    {
        "description": "1007: Premium",
        "code": "1007"
    },
    {
        "description": "2112: Rush Sale",
        "code": "2112"
    }
]

The following issues are sometimes encountered: