Wrap-up codes

API Docs by APIMATIC

Wrap-up codes
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  • REST
  • Java

Wrap-up codes
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Wrap-up Codes
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The Warp-up Codes API is part of Voiso's Agent Application APIs. Use it to obtain a list of all wrap-up codes and their descriptions that you are permitted to access based on your user API key. The API description is here.

Prerequisites
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  • The requesting user must be configured in your contact center.
  • You must have at least one wrap-up code configured for your contact center.

Making requests
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The Wrap-up codes API requires the base URL (cluster_id) and the user API key (user_api_key). It uses the following parameters to initiate a call:

The key parameter is the API key of the user making the request. This tells Voiso which user is making the request. Voiso responds with the list of wrap-up codes the requesting user is permitted to access.

For example:

GET https://cluster1.voiso.com/api/v2/cdr/wrapup_codes
    ?key=cc7c76b8987a27ab57...00ab6c3

Troubleshooting
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The following issues are sometimes encountered:

Invalid User API Key
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The Wrap-up codes API requires the user API key to validate the request. If you see this error, "error": "Invalid User API Key", check that you are using the correct user API key. For more information about API keys, refer to Authentication.