Overview

API Docs by APIMATIC

Overview
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  • REST
  • Java

Overview
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Agent application overview
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Use the Agent Status API to query an agent's current availability status. Use the Wrapup Codes API to get a list of wrapup code IDs.

Synchronize agent availability status
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Use the Agent Status API to synchronize real-time agent availability status between Voiso and your application. This can be used to trigger actions or tasks based on agent availability status, such as a preview dialer action or a callback screen.

To query the agent status send a GET request to your Voiso contact center.

Wrap-up codes
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This API allows you to retrieve IDs and other details for wrap-up codes by sending a GET request to your contact center.

Tip: You can use this API to retrieve object values needed for CDR API requests.