Customize and enhance your contact center to suit your business needs. The Voiso public API, webhooks, and pre-configured data transfer services enable you to create tailored solutions that meet your business requirements.

The Voiso public API follows a conventional REST architecture, making it compatible with any programming language. Utilize these APIs for secure, dependable access to your contact center information.

The Voiso webhooks enable real-time information delivery from Voiso to external applications. The Voiso Webhooks are designed to send notifications whenever events occur in your contact center, enabling you to create automated tasks tailored to your business needs.

• Call Notify: Voiso sends information about calls to your system to enable you to find contact records. For outbound calls, information is sent when the contact answers the call. For inbound calls, information is sent when an agent connects to the call.
• Call Outcome Logging: At the end of a call, Voiso sends call data to your system.

The Voiso data transfer services are powered by Amazon Web Services (AWS). They use Simple Query Service (Amazon SQS) and Simple Storage Service (Amazon S3) for processing and storage.

Use the Voiso pre-built configuration to transfer your contact center data to your AWS instance automatically.

• Raw Data Streaming to SQS: Stream Call Detail Records (CDRs) to AWS for further processing.
• Security Log Streaming to SQS: Stream security event information to AWS for further processing.
• Call Recordings Replication to S3: Replicate your call recordings to AWS for storage and further processing.