Queues

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The Queues API is part of Voiso's Inbound Routing APIs. Use it to obtain a list of all queues you can access based on your user API key. The API description is here.

• The requesting user must be configured in your contact center.
• You must have at least one queue configured for your contact center.

The queues API requires the base URL (cluster_id) and the user API key (user_api_key). It uses the following parameters to initiate a call:

The key parameter is the API key of the user making the request. This tells Voiso which user is making the request. Voiso responds with the list of users the requesting user can access.

For example:

GET https://cluster1.voiso.com/api/v2/cdr/queues
    ?key=cc7c76b8987a27ab57a...6fbb89b00ab6c3