Queues

#

The Queues API is part of Voiso's Inbound Routing APIs. Use it to obtain a list of all queues you can access based on your user API key. The API description is here.

• The requesting user must be configured in your contact center.
• You must have at least one queue configured for your contact center.

The queues API requires the base URL (cluster_id) and the user API key (user_api_key). This tells Voiso which user is making the request. Voiso responds with the list of users the requesting user can access.

This API is used to request a list of queues. For example:

{
  "method": "GET",
  "url": "https://cluster1.voiso.com/api/v2/cdr/queues",
  "headers": {
    "Accept": "application/json"
  },
  "params": {
    "key": "cc7c76b8987a27ab57...00ab6c3"
  }
}

The following table describes the elements of the response.

[
  {
    "name": "Sales queue",
    "id": 28982
  }
]