Overview

#

The Voiso voice APIs provide tools for managing outbound calls.

Using the click2call (click-to-call) API, you can start calls for specific agents from an external system.

For example, you can integrate a one-click feature into your CRM or another system to initiate an outbound call, eliminating the need to dial the number manually.

When the external system triggers the click2call API, Voiso returns the call UUID. You can gather all call data in your system using the 'call outcome logging' webhook with the same call UUID and the CDR API to obtain additional call details.

With these integration capabilities, you can build comprehensive business processes for your organization and establish a reporting system.

Currently, Voiso supports a set of API methods to manage the outbound calls:

• Initiate the outbound call for a specific agent : startcall
• End the current outbound call for a specific agent : stopcall