Use the Voiso Digital Messages APIs to send SMS and initiate digital interactions from third-party applications, such as CRMs.
Use the Voiso Outbound SMS API to enable external applications to send SMS. For example, you can use it to enable agents to send an SMS from your CRM.
Limitation: The SMS API does not currently allow you to send bulk SMS.
The SMS API enables agents to send SMS to contacts from your web application or CRM using a POST request. Request and response payloads are formatted as JSON, using UTF-8 encoding and URL-encoded values.
Use the Voiso WhatsApp outbound messaging API to send messages to contacts.
Add WhatsApp messaging capabilities to your application.
For example, you can use WhatsApp messaging for the following use cases:
Note: WhatsApp only supports pre-approved message templates when sending messages to WhatsApp users. Contact your Voiso representative about creating WhatsApp message templates.
Voiso provides two methods to send a message to one or more contacts: Post messages and Get messages. Both methods have the same request and response structure.
Tip: Voiso recommends using the POST method for most applications.
Use the Get List templates API to retrieve the list of templates in your contact center.
The following associated details are also retrieved: