User management overview

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Within the Voiso contact center are various logical entities (or objects), such as users, teams, queues, campaigns, and more.

To build integrations, you may want to retrieve the list of the objects and their parameters programmatically before calling other APIs.

For example, when you want to get calls filtered for individual users or specific teams using the CDR API, you need to specify the user IDs or team IDs to filter data.

The following APIs allow you to retrieve all the details (including IDs) for your contact center users and teams:

• Get all users associated with your contact center : users
• Get all deleted users associated with your contact center : deleted users
• Get all teams associated with your contact center : teams