| Name | Description |
|---|---|
| contact_number REQUIRED | String Contact phone number for callback |
| agent REQUIRED | String Agent username(email) used for sign-in |
| time_zone | String Customer's IANA time zone. If not provided, Agent's time zone is set by default |
| scheduled_time REQUIRED | DateTime Desired date and time, within 30 days, 08:00-22:00, 30-min intervals, 00 seconds in iso8601 format |
| context_notes | String Agent's context notes, with a maximum of 64 characters for adding relevant information |
| cid_group | String CID group label that will be applied to this callback. If not provided, the Default CID Group is set by default |
| related_call_id | UUID The UUID of the call from which the callback was scheduled |
| external_contact_id | String Foreign Key to CRM record of contact |
| external_system_id | String CRM name |
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{
"contact_number": "1234567890",
"agent": "agent@email.com",
"time_zone": "Almaty",
"scheduled_time": "2024-01-01T10:00:00Z",
"context_notes": "Customer was busy, asked to callback later",
"cid_group": "CID group for Abc region",
"related_call_id": "046296f8-ac21-4c02-a85d-92a6578dd2ea",
"external_contact_id": "2",
"external_system_id": "Abc CRM"
}