How to retrieve CDRs

#

Use the CDR (Call Detail Record) API to query Voiso interaction detail records from your account using various query parameters as filters. This is identical to the Call Detail Records page in the Voiso application.

Important: You may only query CDRs for which access has been granted to you by your account privileges. Refer to Security Access Groups.

To build a CDR request, use the following APIs to get IDs and other details for these contact center objects:

• users
• deleted users
• teams
• queues
• wrap-up codes

The CDR API enables you to query your contact center interaction details and export them to any Business Intelligence (BI), CRM, or other services. Use the CDR GET request to create an application that regularly queries your data.

The following is an example of a request:

GET https://cluster1.voiso.com/api/v2/cdr
    ?key=a387aaf1f101fc...fe284aaf61
    &page=1
    &per_page=1000
    &type=outbound
    &start_date=2022-12-01

{
    "records": [ …array of records… ],
    "total":176,
    "page":1,
    "search_token": "WzE2NjkwMTcyNDkwMTUsImNkcl9pdGVtI2MzNTY2ZTFiL"
}

https://cluster1.voiso.com/api/v2/cdr
    ?key=a387aaf1f101fc...fe284aaf61
    &page=1
    &per_page=1000
    &type=outbound
    &start_date=2022-12-01
    &search_token=WzE2NjkwMTcyNDkwMTUsImNkcl9pdGVtI2MzNTY2ZTFiL

{
    "records":[],
    "total":310,
    "search_token":null
}