Get queues description

Please refer to the detailed API endpoint specification: Get queues

Get queues

This API lets you query inbound queues by sending a Get queues request to your contact center.

Tip: You can use this API to retrieve object values needed for Get CDR.

Prerequisites

• The requesting user must be configured in your contact center.
• You must have at least one queue configured for your contact center.

Making requests

The queues API requires the Base URL (cluster_id) and the API key of a specific user. This tells Voiso which user is making the request. Voiso responds with the list of users the requesting user can access.

This API is used to request a list of queues. For example:

{
  "method": "GET",
  "url": "https://cluster1.voiso.com/api/v2/cdr/queues",
  "params": {
    "key": "cc7c76b8987a27ab57...00ab6c3"
  }
}

Response

The following table describes the elements of the response.

Response sample

[
  {
    "name": "Sales queue",
    "id": 28982
  }
]