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v1.0API Reference

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Voiso Contact Center API

Voiso API documentation
Base Endpoint
Authentication
Error Codes

Voiso API

Click2Call
CDR
- How to retrieve CDRs
- List CDRsget
SMS
Balance
- Get balance description
- Get balanceget
Campaigns
WhatsApp Messaging
User Management
Agent Application
Inbound Routing
- List queues description
- List queuesget
Number Management
- List numbers description
- List numbersget
Conversations
- Get conversation messages description
- Get conversation messagesget
Scheduled Callback
- Create scheduled callback description
- Create scheduled callbackpost

Webhooks

Webhooks overview
Agent Activity
- Agent status events
Call event webhooks
Digital interaction webhooks
- Digital interaction events
Speech Analytics
- Speech Analytics events
Call Notify (deprecated)
- Call Notify
Call Outcome Logging (deprecated)
- Call outcome logging

Data transfer services

Raw Data Streaming to SQS
Security Log Streaming to SQS
Call Recordings Replication to S3

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Voiso Contact Center API

Voiso API documentation
Base Endpoint
Authentication
Error Codes

Voiso API

Click2Call
CDR
- How to retrieve CDRs
- List CDRsget
SMS
Balance
- Get balance description
- Get balanceget
Campaigns
WhatsApp Messaging
User Management
Agent Application
Inbound Routing
- List queues description
- List queuesget
Number Management
- List numbers description
- List numbersget
Conversations
- Get conversation messages description
- Get conversation messagesget
Scheduled Callback
- Create scheduled callback description
- Create scheduled callbackpost

Webhooks

Webhooks overview
Agent Activity
- Agent status events
Call event webhooks
Digital interaction webhooks
- Digital interaction events
Speech Analytics
- Speech Analytics events
Call Notify (deprecated)
- Call Notify
Call Outcome Logging (deprecated)
- Call outcome logging

Data transfer services

Raw Data Streaming to SQS
Security Log Streaming to SQS
Call Recordings Replication to S3

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Start call

post https://{defaultHost}/api/v1/{api_key}/click2call

Initiate calls for agents from external systems.

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