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v1.0

API Reference

v1.0API Reference

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Contact Center API

Contact Center API documentation
Base Endpoint
Authentication
Error Codes
Downloading the Contact Center API YAML file

API

Click2Call
CDR
- How to retrieve CDRs
- List CDRsget
SMS
Balance
- Get balance description
- Get balanceget
Campaigns
WhatsApp Messaging
User Management
Agent Application
Inbound Routing
- List queues description
- List queuesget
Number Management
- List numbers description
- List numbersget
Conversations
- Get conversation messages description
- Get conversation messagesget
Scheduled Callback
- Create scheduled callback description
- Create scheduled callbackpost
Webhook Failures

Webhooks

Webhooks overview
Agent Activity
- Agent status events
Call event webhooks
Call recording
- Call recording events
Digital interaction webhooks
- Digital interaction events
Speech Analytics
- Speech Analytics events
Call Notify (deprecated)
- Call Notify
Call Outcome Logging (deprecated)
- Call outcome logging

Data transfer services

Raw Data Streaming to SQS
Security Log Streaming to SQS
Call Recordings Replication to S3

Voiso API

User Management
- List agentsget
Conversations
- Create conversation messagepost
Campaigns
- Campaign listget

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Call outcome logging

When a call is completed, your contact center sends call data to the CRM.