Call outcome logging

This webhook is deprecated and no longer recommended for use in new integrations.

The Call Outcome Logging webhook enables you to automatically send call details to your CRM after an agent wraps up a call.

Activation

To enable this webhook:

Go to Administration > System Settings.
Enable the Call Outcome Logging feature.
Specify the URL of your CRM API where the webhook data will be sent via POST.

Use Case

After each call, Voiso sends a POST request with summary information about the completed interaction. This data can be used to automatically log call outcomes in your CRM or custom reporting system.

Payload Example

{
  "uuid": "07771c38-c159-4965-a878-be0162118b2b",
  "agent_extension": "111",
  "start_time": 1630664544.661,
  "end_time": 1630664575.994,
  "type": "callback",
  "duration": 31.333,
  "disposition": "answered",
  "ani": "443336006114",
  "dnis": "18885658889"
}

Parameters

Field	Type	Description
uuid	string	Unique identifier for the call.
agent_extension	string	Extension number of the agent who handled the call.
start_time	number	Unix timestamp indicating when the call started.
end_time	number	Unix timestamp indicating when the call ended.
type	string	Call type. Possible values: `inbound`, `outbound`, `dialer`, `callback`, `outbound_sms`.
duration	number	Total duration of the call in seconds.
disposition	string	Call outcome. Possible values: `answered`, `failed`, `busy`, `no_answer`, `missed`, `abandoned`, `rejected`, `dialer_abandoned`, `system_abandoned`, `answered_by_VM`, `system_reject`, `machine_answered`.
ani	string	Originating number (caller ID).
dnis	string	Destination number (number dialed).
account_id	string	Customer ID from the CRM. Included only for click-to-call (C2C) calls.

Troubleshooting

If your CRM or endpoint is not receiving webhook messages:

Confirm that the URL is correct and reachable in a browser.
Verify that the domain is allow-listed on your Voiso cluster.
Check that the SSL certificate is valid and up to date.