Raw Data Streaming to SQS

Note: This simplex communication channel only sends information in one direction. You CANNOT retrieve any records using this interface. Voiso cannot interact with your data once it is on AWS SQS.

Use the one-way Raw Data Streaming to SQS integration to copy Call Details Record (CDR) data from Voiso to Amazon Web Service's Simple Queue Service (AWS SQS) for client-end processing outside of Voiso.

Voiso provides two ways to replicate your call data to AWS SQS: the Event-based system and the Legacy system, which is described at the bottom of this article.

Replicate call data to AWS SQS

The Raw Data Streaming to Amazon SQS integration automatically copies call details to your Amazon Simple Queue Service (AWS SQS) fully managed message queueing service. You can then use your own or a third-party application to process call records for Business Intelligence purposes, such as triggering alarms or extracting meaningful data to gain insights into your call records.

Note: This communication channel only sends information in one direction. You CANNOT retrieve records from AWS SQS via the interface.

Integration

To use the Raw Data Streaming to AWS SQS pre-built integration, navigate to Administration > Integrations, then click the AWS - SQS: Raw data streaming of call information to Amazon SQS. tile.

The AWS - SQS page provides information about the AWS - SQS integration, instructions for connecting the integration, and a list of prerequisites you should have in place before clicking Connect.

To complete the integration you require the following parameters as defined by your Amazon account:

• SQS URL
• Access Key ID
• Access Key Secret

Managing your integration

To manage an existing AWS - SQS integration, navigate to Administration > Integrations, then click the AWS - SQS tile.

On the AWS - SQS integration page, you can reconnect an integration that has lost connection or disconnect a connected integration.

Click the Edit connection button and selected either Reconnect or Disconnect.

Reconnecting an integration

To reconnect an integration that has been disconnected, either manually or as the result of an error, or to modify the connection, click Edit connection, then select Reconnect.

Follow the on-screen instructions to connect your integration.

Disconnecting an integration

To disconnect an integration, click Edit connection, then select Disconnect.

In the Disconnect integration panel, click Disconnect to remove the integration from your contact center.

Settings

The AWS - SQS page Settings tab enables you to select one or more call events to trigger the webhook to replicate call data:

• inbound.call.ended
• outbound.call.ended
• dialer.call.ended

Follow the links above to view the details of the data replicated to AWS using these webhooks.

Legacy system

Activation (Legacy system)

To use the Raw Data Streaming to AWS SQS pre-built integration, you must first enable it in the Voiso System Settings. Navigate to Administration > System Settings, and click Enabled in the AWS SQS Settings section.

After enabling the AWS SQS feature, specify the following parameters as defined by your Amazon account:

• Queue URL
• Access Key ID
• Secret Access Key

To use the legacy system, do not select any of the *.call.ended webhook options.

Event (Legacy system)

Sent Object

{
  "type": "outbound",
  "uuid": "c5fbf489-d054-403c-979b-f08d254ba569",
  "agent_name": "TM",
  "duration": 557.251,
  "team_names": "Donkey Team, NK/team",
  "talk_time": 554.987,
  "callcenter_uuid": "8dfdaa1b-b40d-4e47-bce4-1ce0f05f87b8",
  "agent_extension": "22822",
  "disposition": "answered",
  "hangup_reason": "agent",
  "start_time": 1578614623.585,
  "end_time": 1578615180.836,
  "dnis": "5001",
  "ani": "4402078878888"
}

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