Speech Analytics events

Subscribe to this webhook on the Administration > Webhooks page. For more information, refer to Webhooks in the Voiso Documentation Portal.

Event	Description
call.analytics.available	Speech Analytics results, including summary and score are available for the call.

Call analytics available

The Call Analytics Available webhook POSTs the following request when the Speech Analytics results for a call are available in the Call Detail Record. Refer to Webhooks overview for descriptions of the common objects used by this webhook.

{
  "event": "call.analytics.available",
  "object": "analytics",
  "timestamp": "2024-05-24T08:36:39Z",
  "secret": "FAKESECRET12345",
  "contact_center_id": "00000000-0000-0000-0000-000000000000",
  "data": {
    // Primary object 
    // Secondary object
  }
}

Example

{
  "event": "call.analytics.available",
  "object": "analytics",
  "timestamp": "2024-05-24T08:36:39Z",
  "secret": "FAKESECRET12345",
  "contact_center_id": "00000000-0000-0000-0000-000000000000",
  "data": {
    "id": 98765,              // Analytics ID
    "summary": "Call summary details...",  // Developer to confirm max length
    "score": "4.7",
    "call": {
      "id": "11111111-1111-1111-1111-111111111111",
      "cdr_url": "https://example.com/cdr/11111111-1111-1111-1111-111111111111"
    }
  }
}