Jump to Content

v1.0

API Reference

v1.0API Reference

All

Pages

Start typing to search…

Contact Center API

Contact Center API documentation
Base Endpoint
Authentication
Error Codes
Downloading the Contact Center API YAML file

API

Click2Call
CDR
- How to retrieve CDRs
- List CDRsget
SMS
Balance
- Get balance description
- Get balanceget
Campaigns
WhatsApp Messaging
User Management
Agent Application
Inbound Routing
- List queues description
- List queuesget
Number Management
- List numbers description
- List numbersget
Conversations
- Get conversation messages description
- Get conversation messagesget
Scheduled Callback
- Create scheduled callback description
- Create scheduled callbackpost
Webhook Failures

Webhooks

Webhooks overview
Agent Activity
- Agent status events
Call event webhooks
Call recording
- Call recording events
Digital interaction webhooks
- Digital interaction events
Speech Analytics
- Speech Analytics events
Call Notify (deprecated)
- Call Notify
Call Outcome Logging (deprecated)
- Call outcome logging

Data transfer services

Raw Data Streaming to SQS
Security Log Streaming to SQS
Call Recordings Replication to S3

Voiso API

User Management
- List agentsget
Conversations
- Create conversation messagepost
Campaigns
- Campaign listget

Powered by

Dialer call events

The dialer webhooks are triggered when a Dialer campaign call event occurs.