The following webhooks notify your system of key call state transitions during an outbound Dialer campaign.

Subscribe to these webhooks on the Administration > Webhooks page. For parameter descriptions, refer to the Webhook Overview article.

Event	Description
dialer.call.answered	A contact answers a Dialer call and is connected to an agent.
dialer.call.hangup	A Dialer call ends unexpectedly or is disconnected.
dialer.call.ended	A Dialer call ends and any wrap-up activity is complete.

dialer.call.answered

Use this event to:

Detect when a Dialer call successfully connects to a contact
Trigger workflows such as CRM screen pops or timers

Sample Payload Structure

The following sample shows the structure of this webhook payload and highlights where standard objects—documented in the Webhook Overview—are used. The data field typically contains one or more of these reusable objects, depending on the event type.

 {
  "event": "dialer.call.answered",
  “object: "call",
  "timestamp": "2024-05-24T08:36:39Z",
  “secret”: "45XXYYZZa08",
  "contact_center_id": "187edc75-3008-44e3-8798-aa0bbc12yt703" 
  "data": {
          //call object 
          //agent object 
          //campaign object
          }
}

Example payload

{
  "event": "dialer.call.answered",
  "object": "call",
  "timestamp": "2024-08-14T09:50:30Z",
  "secret": "12r7t8y89u97t555w",
  "contact_center_id": "12345054-2f06-476d-93a1-abc22bd3b4d7",
  "data": {
    "id": "eb8ec211-3779-4f24-a13c-dadg6b8adc73",
    "type": "dialer",
    "start_time": "2024-08-14T09:50:04Z",
    "agent_start_time": "2024-08-14T09:50:30Z",
    "duration": {
      "total": 26,
      "dialing_time": 27,
      "dialer_waiting": 27
    },
    "calling_number": "888888",
    "called_number": "966551571128",
    "contacts_url": "https://example/995511295316",
    "cdr_url": "https://cluster1.contact_center_name.com/cdr/ab8bc211-1234-4f24-a13c-cdad6b8edc73",
    "agent": {
      "id": 6963,
      "name": "Kathy Senger",
      "email": "kathy@example.com",
      "extension": "4422"
    },
    "campaign": {
      "id": 9883,
      "name": "Anniversary Sale",
      "is_live": false
    }
  }
}

Note: This event includes agent_start_time, indicating the moment the agent joins the call.

dialer.call.hangup

Use this event to:

Track when a Dialer call ends early (e.g., contact hangs up, machine answers)
Log unsuccessful or incomplete call attempts

Sample Payload Structure

The following sample shows the structure of this webhook payload and highlights where standard objects—documented in the Webhook Overview—are used. The data field typically contains one or more of these reusable objects, depending on the event type.

 {
  "event": "dialer.call.hangup",
  “object: "call",
  "timestamp": "2024-05-24T08:36:39Z",
  “secret”: "45XXYYZZa08",
  "contact_center_id": "187edc75-3008-44e3-8798-aa0bbc12yt703" 
  "data": {
          //call object 
          //agent object 
          //campaign object
          }
}

Example payload

{
  "event": "dialer.call.hangup",
  "object": "call",
  "timestamp": "2024-08-14T09:53:33Z",
  "secret": "abcd7bt8y89ub78y89j9",
  "contact_center_id": "12345054-2f06-476d-93a1-ab22bd3bc4d7",
  "data": {
    "id": "3e58b123-2636-44ce-5555-382abcd3835f",
    "type": "dialer",
    "start_time": "2024-08-14T09:51:42Z",
    "end_time": "2024-08-14T09:53:34Z",
    "duration": {
      "total": 112,
      "dialing_time": 112
    },
    "disposition": "Machine answered",
    "end_reason": "Contact disconnect",
    "calling_number": "888888",
    "called_number": "966507347745",
    "contacts_url": "https://example/995511295316",
    "cdr_url": "https://cluster1.contact_center_name.com/cdr/3e12b218-2636-44ab-5555-382ccfc3835f",
    "campaign": {
      "id": 9883,
      "name": "Anniversary Sale",
      "is_live": false
    }
  }
}

Note: disposition and end_reason provide clues about why the call ended.

dialer.call.ended

Use this event to:

Capture final call outcomes after any agent wrap-up
Store disposition codes, wrap-up codes, and agent-entered notes

Sample Payload Structure

The following sample shows the structure of this webhook payload and highlights where standard objects—documented in the Webhook Overview—are used. The data field typically contains one or more of these reusable objects, depending on the event type.

 {
  "event": "dialer.call.ended",
  “object: "call",
  "timestamp": "2024-05-24T08:36:39Z",
  “secret”: "45XXYYZZa08",
  "contact_center_id": "187edc75-3008-44e3-8798-aa0bbc12yt703" 
  "data": {
          //call object 
          //agent object 
          //campaign object
          }
}

Example payload

{
  "event": "dialer.call.ended",
  "object": "call",
  "timestamp": "2024-08-05T12:16:13Z",
  "secret": "secret1234",
  "contact_center_id": "1a234567-b8c9-012a-3456-b7c8de90abc2",
  "data": {
    "id": "1a234567-3456-012a-b8c9-b7c8de90a1b2",
    "type": "dialer",
    "start_time": "2024-08-05T12:14:21Z",
    "end_time": "2024-08-05T12:16:09Z",
    "agent_start_time": "2024-08-05T12:14:27Z",
    "duration": {
      "total": 108,
      "dialing_time": 7,
      "dialer_waiting": 8,
      "talk_time": 75,
      "hold_time": 26,
      "postcall_time": 5
    },
    "disposition": "Answered",
    "end_reason": "Contact disconnect",
    "calling_number": "1",
    "called_number": "123456789090",
    "wrap_up_code": {
      "code": "1234",
      "description": "Recruited"
    },
    "notes": "Test",
    "contacts_url": "https://example/995511295316",
    "cdr_url": "https://cluster1.contact_center_name.com/cdr/1a234567-3456-012a-b8c9-b7c8de90a1b2",
    "agent": {
      "id": 1,
      "name": "Jennifer Wong",
      "email": "jw@example.com",
      "extension": "1234"
    },
    "campaign": {
      "id": 1,
      "name": "Big recruitment",
      "is_live": false
    }
  }
}

Note: The wrap_up_code and notes fields are included only in this final event.

See also