Please refer to the detailed API endpoint specification: List wrap-up codes

Wrap-up codes

This API allows you to retrieve IDs and other details for wrap-up codes by sending a List wrap-up codes request to your contact center.

Tip: You can use this API to retrieve object values needed for List CDR.

Prerequisites

The requesting user must be configured in your contact center.
You must have at least one wrap-up code configured for your contact center.

Making requests

The Wrap-up codes API requires the Base URL (cluster_id) and the API key of a specific user. This tells Voiso which user is making the request. Voiso responds with the list of wrap-up codes the requesting user can access.

Use the API request to initiate a call. For example:

{
  "method": "GET",
  "url": "https://cluster1.contact_center_name.com/api/v2/cdr/wrapup_codes",
  "params": {
    "key": "cc7c76b8987a27ab57...00ab6c3"
  }
}

Response

The following table describes the elements of the response.

Element	Description	Type	Notes
description	The name of the wrap-up code and its associated code number.	string
code	The wrap-up code number.	string

Response sample

[
    {
        "description": "0100: Qualified Lead",
        "code": "0100"
    },
    {
        "description": "0101: Lead discarded",
        "code": "0101"
    },
    {
        "description": "1007: Premium",
        "code": "1007"
    },
    {
        "description": "2112: Rush Sale",
        "code": "2112"
    }
]

Troubleshooting

The following issues are sometimes encountered:

Invalid User API Key

The Wrap-up codes API requires the user API key to validate the request. If you see this error, "error": "Invalid User API Key", check that you are using the correct user API key. For more information about API keys, refer to Authentication.