The Get wrapup code group details endpoint returns information for a single wrap-up code group, including the wrap-up codes in that group.

Requirements: Base URL, Authentication, Error codes

Scope: contact_center.wrapup_codes.read

What this does

When you send a Get wrapup code group details request with a wrapup code group ID,

Endpoint

GET /api/v4/contact_center/wrapup_code_groups/{wrapup_code_group_id}

Path parameters

• wrapup_code_group_id
  The unique identifier of the wrapup code group.

Example request

curl -X GET "https://{cluster_id}.voiso.com/api/v4/contact_center/wrapup_code_groups/1" \
  -H "Authorization: Bearer <contact_center_api_key>" \
  -H "Content-Type: application/json"

Response

If successful, the API returns a wrapup_code_group object.

{
  "wrapup_code_group": {
    "id": 1,
    "name": "Customer Support",
    "wrapup_codes": [
      {
        "id": 1,
        "name": "Issue Resolved",
        "code": "0002"
      },
      {
        "id": 2,
        "name": "Follow up required",
        "code": "0003"
      }
    ]
  }
}

Notes

• You can get the wrapup code group ID from the Wrap-up Codes UI in
  Voiso
  , or by using the Get list of wrapup code groups endpoint.

Troubleshooting

401 Unauthorized

What to check:

• You are sending Authorization: Bearer <contact_center_api_key>.

403 Forbidden

What to check:

• The API key is valid, but does not have access to wrap-up code resources.

404 Not found

This usually means the wrapup code group ID does not exist or is not accessible.

429 Too many requests

What to do:

• Reduce request frequency and retry with backoff.