The Get list of teams endpoint returns the teams you can access.

Requirements: Base URL, Authentication, Error codes

Scope: users.teams.read

What this does

When you send a Get list of teams request,

When to use it

• Populate a team selector in an external tool
• Retrieve team IDs to use in other requests, such as filtering users

Prerequisites

• At least one team is configured in your contact center.

Endpoint

GET /api/v4/teams

Query parameters

All query parameters are optional.

• limit
  The number of items to return. Default is 100. Maximum is 100.
• offset
  The number of items to skip before collecting results. Default is 0.

Examples

Minimal request

curl -X GET "https://{cluster_id}.voiso.com/api/v4/teams" \
  -H "Authorization: Bearer <contact_center_api_key>" \
  -H "Content-Type: application/json"

Request the third page of results (20 per page)

curl -X GET "https://{cluster_id}.voiso.com/api/v4/teams?limit=20&offset=40" \
  -H "Authorization: Bearer <contact_center_api_key>" \
  -H "Content-Type: application/json"

Response

If successful, the API returns an array of team objects and pagination metadata.

{
  "teams": [
    {
      "id": 3,
      "name": "Multilingual Support"
    }
  ],
  "metadata": {
    "total": 100
  }
}

Troubleshooting

401 Unauthorized

What to check:

• You are sending Authorization: Bearer <contact_center_api_key>.
• Your Base URL includes the correct {cluster_id}.

403 Forbidden

What to check:

• The API key is valid, but does not have access to teams in this contact center.

429 Too many requests

What to do:

• Reduce request frequency and retry with backoff.