The Get list of skills endpoint returns the routing skills you can access.

Requirements: Base URL, Authentication, Error codes

Scope: routing.queues.read

What this does

When you send a Get list of skills request,

When to use it

• Populate a skills selector in an external tool
• Retrieve skill IDs to use when assigning skills to users or routing configurations

Prerequisites

• At least one skill is configured in your contact center.

Endpoint

GET /api/v4/routing/skills

Query parameters

All query parameters are optional.

• limit
  The number of items to return. Default is 100. Maximum is 100.
• offset
  The number of items to skip before collecting results. Default is 0.

Examples

Minimal request

curl -X GET "https://{cluster_id}.voiso.com/api/v4/routing/skills" \
  -H "Authorization: Bearer <contact_center_api_key>" \
  -H "Content-Type: application/json"

Request the third page of results (20 per page)

curl -X GET "https://{cluster_id}.voiso.com/api/v4/routing/skills?limit=20&offset=40" \
  -H "Authorization: Bearer <contact_center_api_key>" \
  -H "Content-Type: application/json"

Response

If successful, the API returns an array of skill objects and pagination metadata.

{
  "skills": [
    {
      "id": 1,
      "name": "Sales"
    }
  ],
  "metadata": {
    "total": 100
  }
}

Troubleshooting

401 Unauthorized

What to check:

• You are sending Authorization: Bearer <contact_center_api_key>.
• Your Base URL includes the correct {cluster_id}.

403 Forbidden

What to check:

• The API key is valid, but does not have access to routing resources in this contact center.

429 Too many requests

What to do:

• Reduce request frequency and retry with backoff.