When a call is completed, Voiso sends data to the CRM about the call.
To use the Call Outcome Logging webhook, you must first enable it in the Voiso System Settings. Navigate to Call Outcome Logging must be enabled in the Voiso Administration > System Settings.
After enabling the Call Outcome Logging webhook feature, complete the following configuration settings:
After each call, Voiso sends data for the specified endpoint by POST.
{
"uuid": "07771c38-c159-4965-a878-be0162118b2b",
"agent_extension": "111",
"start_time": 1630664544.661,
"end_time": 1630664575.994,
"type": "callback",
"duration": 31.333,
"disposition": "answered",
"ani": "443336006114",
"dnis": "18885658889"
}
| Name | Type | Description | Value |
|---|---|---|---|
| uuid | string | call uuid | |
| agent_extension | string | user extension number | |
| start_time | number | call start time in unix timestamp | |
| end_time | number | call end time in unix timestamp | |
| type | string | call type | inbound, outbound, dialer, callback, outbound_sms |
| duration | number | call duration in seconds | |
| disposition | string | end call reason | answered, failed, busy, no_answer, missed, abandoned, rejected, dialer_abandoned, system_abandoned, answered_by_VM, system_reject, machine_answered |
| ani | string | origination number | |
| dnis | string | destination number | |
| account_id | string | the customer’s ID (name) from CRM. Valid for c2c calls only. |
Note: If the client or CRM responds that there are no POST messages on the specified URL, there might be an error in the domain, or the cluster IP might not be allow-listed. Try to open the domain of the specified URL in a browser or ping the webhook.site from the example. Ensure that the SSL certificate is correct.