Use the Call Notify webhook to send a message from Voiso to a CRM to display the contact information page (contact record) to provide context for agents while handling inbound, outbound, or blind transferred calls.

The Call Notify webhook can be used in environments where the Voiso CRM integration is not implemented, and you want your agents to access contact information from your CRM while handling calls.

The Call Notify webhook enables you to automate sending either a GET or POST method to your CRM to request that the contact information for the current inbound, outbound, or blind transferred call is displayed in the CRM browser window. Use the Call Notify webhook to enable agents who are logged in to Voiso and use the Voiso Agent Panel to view contact records in your CRM.

To request a contact information page screen pop, send an HTTP GET or HTTP POST request to your CRM endpoint URL:

https://crm.com/endpoint?agent_email=john%40gmail.com&agent_extension=111&agent_id=1&agent_name=John+Smith&agent_start_time=1630664545.123&ani=443336006114&call_start_time=1630664544.661&callcenter=client_name&dnis=18885658889&queue_name=Inbound+queue+name&script_name=Inbound+script+name&uuid=07771c38-c159-4965-a878-be0162118b2b

where:

• crm.com is the URL of your CRM.
• endpoint is the CRM endpoint.