Voiso provides raw data streaming from the Call Details Record (CDR) webpage to Amazon’s Simple Queue Service (AWS SQS) for client-end processing.
Note: This simplex communication channel only sends information in one direction. You CANNOT retrieve any records using this interface. Voiso cannot interact with your data once it is on AWS SQS.
To use the Raw Data Streaming to AWS SQS pre-built integration, you must first enable it in the Voiso System Settings. Navigate to Administration > System Settings, and click Enabled in the AWS SQS Settings section.
After enabling the AWS SQS feature, specify the following parameters as defined by your Amazon account:
{ "type": "outbound", "uuid": "c5fbf489-d054-403c-979b-f08d254ba569", "agent_name": "TM", "duration": 557.251, "team_names": "Donkey Team, NK/team", "talk_time": 554.987, "callcenter_uuid": "8dfdaa1b-b40d-4e47-bce4-1ce0f05f87b8", "agent_extension": "22822", "disposition": "answered", "hangup_reason": "agent", "start_time": 1578614623.585, "end_time": 1578615180.836, "dnis": "5001", "ani": "4402078878888" }
| Name | Type | Description | Value |
|---|---|---|---|
| type | string (15) | call type | inbound, outbound, dialer, click_to_call, outbound_sms |
| uuid | string (36) | call id | |
| agent_name | string (225) | agent_name | |
| duration | float | call duration (including dialing time) | |
| team_names | string (2048) | team name | |
| talk_time | float | billable call duration | |
| callcenter_uuid | string (36) | call center id | |
| agent_extension | string (15) | agent extension | |
| disposition | string (36) | call disposition | answered, failed, busy, no_answer, missed, abandoned, rejected, dialer_abandoned, system_abandoned, answered_by_VM, system_reject, machine_answered |
| hangup_reason | string (225) | call termination reason | |
| start_time | float | call start time (by contact center time zone) | |
| end_time | float | call end time (by contact center time zone) | |
| dnis | string (24) | origination number | |
| ani | string (24) | destination number |